Last Updated: 20/05/2025

At Master3D, we are committed to protecting your privacy and ensuring a smooth shopping experience. This combined Privacy and Refund Policy explains how we collect, use, and protect your information, and outlines the terms for returns, exchanges, and refunds.

Privacy Policy

1. Information We Collect

When you use our website (https://www.master3d.lk), we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Technical Information: IP address, device type, browser type, and browsing behavior collected through cookies and tracking technologies.
  • Payment Information: Collected and processed securely through trusted third-party providers. We do not store your credit/debit card details.

    2. How We Use Your Information

    We may use your data to:

      • Fulfil and manage your orders.
      • Communicate updates and promotions (only if you opt in).
      • Respond to customer service inquiries.
      • Improve website performance and user experience.
      • Prevent fraud and unauthorized activity.

      3. Sharing of Information

      We do not sell your personal information. However, we may share your data with:

      • Payment processors to handle transactions securely.
      • Shipping companies to deliver your orders.
      • Service providers who support our marketing, analytics, or technical infrastructure (with strict confidentiality agreements).
      • Authorities, only if required by law.

      4. Data Security

      We take data protection seriously. Our security measures include:

      • SSL encryption
      • Secure payment gateways
      • Access restrictions for sensitive data

      However, please be aware that no online system is 100% secure.

      5. Cookies & Tracking

      We use cookies to:

      • Improve your browsing experience
      • Analyze website performance
      • Show relevant content and offers

      You can manage your cookie preferences through your browser settings.

      6. Your Rights

      You have the right to:

      • Access the personal data we hold about you
      • Request correction or deletion of your data
      • Opt out of marketing communications

      For any such requests, contact us at info@master3d.lk.

      Refund & Return Policy

      Returns

      We accept returns within 7 days from the date of purchase.
      To be eligible for a return:

      • The item must be unused and in the same condition that you received it.
      • It must also be in the original packaging.

      Refunds

      Once we receive your return and inspect the item, we will notify you of the status of your refund.
      If approved, we will initiate a refund to your original method of payment.
      Please note: the refund amount will exclude any shipping charges incurred during the original purchase.

      Exchanges

      If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order.
      We will provide you with further instructions on how to proceed with the exchange.

      Non-Returnable Items

      Certain items are non-returnable and non-refundable, including:

      • 3D printers
      • Laser CNC Machines
      • Motherboards
      • And all other electronics items

      Damaged or Defective Items

      In the unfortunate event that your item arrives damaged or defective, please contact us immediately.
      We will arrange for a replacement or issue a refund, based on your preference and product availability.

      Return Shipping

      You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item).

      Processing Time

      Refunds and exchanges will be processed within 5–7 business days after we receive your returned item.
      It may take additional time for the refund to appear in your account, depending on your payment provider.

      Contact Us

      If you have any questions about our Privacy or Refund Policy, please contact: