At Master3D (PVT) LTD, we provide manufacturer warranties and accept returns under specific conditions. Please read carefully.

FDM 3D Printers

• Creality Brand: Warranty ranges from 6 to 24 months for manufacturing defects.
• RTP (Ready-to-Print) FDM Printers: Creality K1/K2 Series, comes with a 6-month manufacturer warranty.
• Creality 3D Printers can extend warranty up to 24 months for an additional fee.
• Other Brands: Limited to 6-month manufacturer warranty for manufacturing defects.
• Warranty Exclusions: Hotend, nozzle, extruder, extruder motor, hotbed, LCD touch screen, or normal screen.

Resin 3D Printers

• Warranty Period: 6 months for mainboard and motors only.
• Exclusions: LCD display, resin VAT, FEP film, screen protector, power supply (if supplied separately).

Important Notices:

• The LCD screen is not covered by warranty, not even for manufacturing defects.
• Customers must check the machine with the assistance of our technical staff before purchasing Resin 3D Printers to ensure the LCD and other components are working properly.
• Warranty will be voided if resin spills on the printer due to user negligence.
• Resin printers require careful attention as a single mistake can damage the machine and void the warranty.

Laser Engravers & CNC Machines

• Warranty Period: Limited to 6 months manufacturer warranty for manufacturing defects only.

General Warranty Terms

Warranty does not cover:

• Products without a valid after-sales service card or printer serial number.
• Machines or components exceeding the warranty period.
• Unauthorised modifications (nozzle, structure, firmware, third-party components).
• Incorrect installation, use, or maintenance.
• Use outside the environment specified by the product.
• Improper use beyond workload limits or poor maintenance.
• Accidental damage or human error.
• Damage caused by force majeure, such as earthquakes, fires, lightning, and other incidents.

Creality 3D Part Replacement

• Quality-related defects on items sold directly by Creality 3D are covered by a limited warranty from the purchase date.
• Replacement parts may not be new but will be functionally equivalent to the original product.
• Replacement parts are covered for the remaining time of the original product’s warranty.

How to Claim Warranty

• Contact our support team at info@master3d.lk or for faster respond, contact us through WhatsApp on +94765880308 with your purchase details and a description of the issue.
• We may request photos, videos, or the product for inspection.
• If approved, we will repair or replace the product at no additional cost.

Master3D (PVT) LTD reserves the right to determine whether a product qualifies for warranty service.

Non-Returnable Products

The following products cannot be returned or refunded once opened or used:

• 3D Printers (FDM & Resin)
• Laser Engravers
• CNC Machines
• 3D Printer Accessories

3D Printing Materials

• No warranty, refund, or return is provided once the package is opened, even if unused.

Returns

We accept returns within 7 days from the date of purchase.
To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

Refunds

• Once we receive your return and inspect the item, we will notify you of the status of your refund.
• If approved, we will initiate a refund to your original method of payment.
• Please note: the refund amount will exclude any shipping charges and any convenience fees that added to your order when you purchase.  incurred during the original purchase.

Damaged or Defective Items

• In the unfortunate event that your item arrives damaged or defective, please contact us immediately.
  We will arrange for a replacement or issue a refund, based on your preference and product availability.

Return Shipping

• You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item).

Processing Time

• Refunds and exchanges will be processed within 4–8 weeks after we receive your returned item.
• It may take additional time for the refund to appear in your account, depending on your payment provider.