Last Updated: 20/05/2025

At Master3D, we are committed to protecting your privacy and ensuring a smooth shopping experience. This combined Privacy and Refund Policy explains how we collect, use, and protect your information, and outlines the terms for returns, exchanges, and refunds.

Privacy Policy

1. Information We Collect

When you use our website (https://www.master3d.lk), we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Technical Information: IP address, device type, browser type, and browsing behavior collected through cookies and tracking technologies.
  • Payment Information: Collected and processed securely through trusted third-party providers. We do not store your credit/debit card details.

2. How We Use Your Information

We may use your data to:

  • Fulfil and manage your orders.
  • Communicate updates and promotions (only if you opt in).
  • Respond to customer service inquiries.
  • Improve website performance and user experience.
  • Prevent fraud and unauthorized activity.

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

  • Payment processors to handle transactions securely.
  • Shipping companies to deliver your orders.
  • Service providers who support our marketing, analytics, or technical infrastructure (with strict confidentiality agreements).
  • Authorities, only if required by law.

4. Data Security

We take data protection seriously. Our security measures include:

  • SSL encryption
  • Secure payment gateways
  • Access restrictions for sensitive data

However, please be aware that no online system is 100% secure.

5. Cookies & Tracking

We use cookies to:

  • Improve your browsing experience
  • Analyze website performance
  • Show relevant content and offers

You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

For any such requests, contact us at info@master3d.lk.

7. Warranty Policy

At Master3D (PVT) LTD, we provide manufacturer warranties and accept returns under specific conditions. Please read carefully.

FDM 3D Printers

  • Creality Brand: Warranty ranges from 6 to 24 months for manufacturing defects.
  • RTP (Ready-to-Print) FDM Printers: Creality K1/K2 Series, Bambu Lab P1/X1/H2 Series come with a 6-month manufacturer warranty.
  • Creality 3D Printers can extend warranty up to 24 months for an additional fee.
  • Other Brands: Limited to 6-month manufacturer warranty for manufacturing defects.
  • Warranty Exclusions: Hotend, nozzle, extruder, extruder motor, hotbed, LCD touch screen, or normal screen.

Resin 3D Printers

  • Warranty Period: 6 months for mainboard and motors only.
  • Exclusions: LCD display, resin VAT, FEP film, screen protector, power supply (if supplied separately).
  • Important Notices:
    • The LCD screen is not covered by warranty, not even for manufacturing defects.
    • Customers must check the machine with the assistance of our technical staff before purchasing Resin 3D Printers to ensure the LCD and other components are working properly.
    • Warranty will be voided if resin spills on the printer due to user negligence.
  • Resin printers require careful attention as a single mistake can damage the machine and void the warranty.

Laser Engravers & CNC Machines

  • Warranty Period: Limited to 6 months manufacturer warranty for manufacturing defects only.

General Warranty Terms

Warranty does not cover:

  1. Products without a valid after-sales service card or printer serial number.
  2. Machines or components exceeding the warranty period.
  3. Unauthorized modifications (nozzle, structure, firmware, third-party components).
  4. Incorrect installation, use, or maintenance.
  5. Use outside the environment specified by the product.
  6. Improper use beyond workload limits or poor maintenance.
  7. Accidental damage or human error.
  8. Damage caused by force majeure, such as earthquakes, fires, lightning, and other incidents.

Creality 3D Part Replacement

  • Quality-related defects on items sold directly by Creality 3D are covered by a limited warranty from the purchase date.
  • Replacement parts may not be new but will be functionally equivalent to the original product.
  • Replacement parts are covered for the remaining time of the original product’s warranty.

How to Claim Warranty

  1. Contact our support team at info@master3d.lk or for faster respond, contact us through WhatsApp on +94765880308 with your purchase details and a description of the issue.
  2. We may request photos, videos, or the product for inspection.
  3. If approved, we will repair or replace the product at no additional cost.

Master3D (PVT) LTD reserves the right to determine whether a product qualifies for warranty service.

8. Refund & Return Policy

Non-Returnable Products

The following products cannot be returned or refunded once opened or used:

  • 3D Printers (FDM & Resin)
  • Laser Engravers
  • CNC Machines
  • 3D Printer Accessories

3D Printing Materials

  • No warranty, refund, or return is provided once the package is opened, even if unused.

Returns

We accept returns within 7 days from the date of purchase.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

Refunds

  • Once we receive your return and inspect the item, we will notify you of the status of your refund.
  • If approved, we will initiate a refund to your original method of payment.
  • Please note: the refund amount will exclude any shipping charges and any convenience fees that added to your order when you purchase.  incurred during the original purchase.

Damaged or Defective Items

  • In the unfortunate event that your item arrives damaged or defective, please contact us immediately.
  • We will arrange for a replacement or issue a refund, based on your preference and product availability.

Return Shipping

  • You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item).

Processing Time

  • Refunds and exchanges will be processed within 4–8 weeks after we receive your returned item.
  • It may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions about our Privacy or Refund Policy, please contact: